Terms of service

Terms of Service

Last updated: 23 January 2026

Welcome to Drop-it Natural Products ("we", "us", "our"). By accessing or using our website and online store, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Descriptions

  • All products are handcrafted, and slight variations in colour, texture, or appearance may occur. This is normal and not considered a defect.

  • Product images are for illustration purposes only and may differ slightly from the actual product.

  • We strive to display accurate product information, but we do not guarantee that descriptions, pricing, or other content are error-free.

3. Pricing & Payments

  • All prices are listed in South African Rand (ZAR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • We reserve the right to cancel or refuse any order placed at an incorrect price due to an error.

4. Orders & Availability

  • Placing an order constitutes an offer to purchase.

  • We reserve the right to limit or cancel quantities purchased per order or per customer.

  • Orders may be cancelled if products are unavailable or if payment cannot be verified.

5. Shipping & Delivery

  • Delivery times are estimates only and may vary due to factors beyond our control.

  • We are not responsible for delays caused by couriers, incorrect delivery details, or unforeseen circumstances.

  • Risk of loss passes to you upon delivery.

6. Returns & Refunds

  • Returns and refunds are governed by our Returns & Refund Policy, available on our website.

  • Due to the hygienic nature of our products, opened or used items cannot be returned unless defective.

7. Candle Safety Disclaimer

  • Candles must be used responsibly and in accordance with the safety instructions provided.

  • Never leave a burning candle unattended.

  • We are not liable for damage or injury caused by improper candle use.

8. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Drop-it Natural Products and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

  • To the fullest extent permitted by law, Drop-it Natural Products shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Privacy

  • Your use of this website is also governed by our Privacy Policy.

  • We are committed to protecting your personal information.

11. Governing Law

  • These Terms of Service are governed by the laws of the Republic of South Africa.

12. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Continued use of the website constitutes acceptance of any changes.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: business@drop-it.co.za
📞 Phone/WhatsApp: 073 959 3815

Thank you for shopping with Drop-it Natural Products 🌿