Shipping policy

Shipping Policy

Last updated: 23 January 2026

Thank you for shopping with Drop-it Natural Products. Below is our Shipping Policy outlining how orders are processed, shipped, and delivered.

All orders are processed within 2–5 business days, excluding weekends and public holidays.
As our products are meticulously handcrafted, processing times may vary during peak periods or promotions.
You will receive a confirmation message once your order has been dispatched.

We currently ship within South Africa only.
Delivery to remote or outlying areas may take longer than standard delivery times.

Estimated delivery times once dispatched:

Delivery times are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.

Shipping fees are calculated at checkout based on your delivery address and order size.
Any promotional free-shipping offers will be clearly stated on the website.

Tracking details will be provided once your order has been shipped.
It is the customer’s responsibility to track their parcel and ensure availability for delivery.

Please ensure that your shipping address is accurate and complete.
Drop-it Natural Products is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Additional shipping charges may apply for re-delivery.

If a delivery attempt is unsuccessful due to customer unavailability, the courier may reattempt delivery or return the parcel.
Additional costs incurred may be charged to the customer.

If your order arrives damaged, please notify us within 48 hours of delivery with clear photos.
If a parcel is lost in transit, we will liaise with the courier to resolve the matter.
Refunds or replacements will be assessed on a case-by-case basis.

For shipping-related queries, please contact us:

📧 Email: business@drop-it.co.za
📞 Phone/WhatsApp: 073 959 3815

Thank you for supporting Drop-it Natural Products 🌿