Refund policy

Returns & Refund Policy

Last updated: 23 January 2026

At Drop-it Natural Products, we take pride in the quality of our handcrafted items. If you are not completely satisfied with your purchase, this policy explains your rights and our process in line with the South African Consumer Protection Act (CPA).

1. Eligibility for Returns

You may request a return or refund if:

  • The item is defective, damaged, or faulty upon delivery.

  • The item supplied is not what you ordered.

Due to the hygienic and personal nature of our products (including candles, bath, body, and skincare items), we do not accept returns for change of mind once products have been opened or used.

2. Return Timeframes

  • Claims for damaged, defective, or incorrect items must be made within 7 days of delivery.

  • Items must be returned unused, unopened, and in original packaging, unless defective.

3. Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

  • Used or opened products

  • Sale or clearance items

  • Gift cards or promotional items

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect item, we are happy to offer:

  • A replacement, or

  • A refund, depending on stock availability and your preference.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. How to Request a Return

To initiate a return, please contact us at:

📧 Email: business@drop-it.co.za
📞 WhatsApp/Phone: 073 959 3815

Include your order number, proof of purchase, and clear photos of the item if damaged or defective.

8. Legal Compliance

This policy is governed by the South African Consumer Protection Act (CPA). Nothing in this policy limits your statutory rights.

9. Contact Us

If you have any questions about this policy, please contact us using the details above.

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